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Contacting Customer Service for password reset

My mom has forgotten her hotmail password and we have requested microsoft to contact us to reset.  We have not heard back.  How can we get this resolved quickly?  She needs to get into her email.  She cannot reset because we are getting a message to contact
customer service.  Seems like a vicious circle.  Thanks.

Keys to the Problem Contacting Customer Service for password reset

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Normally, this is done via eMail and the password reset gets sent to the secondary eMail.  It sounds like the secondary eMail was not set up.  Try...
http://email.about.com/gi/o.htm?zi=1/XJ&zTi=1&sdn=email&cdn=compute&tm=35&gps=272_427_1122_680&f=21&tt=13&bt=1&bts=1&zu=https%3A//support.live.com/eform.aspx%3FproductKey%3Dwlidvalidation%26ct%3Deformcs

--
Gina Whipp
2010 Microsoft MVP (Access)

Please post all replies to the forum where everyone can benefit.

Make Sure that your Computer Meets the System Requirements

You need to double-check your computer's hardware configuration against the following Microsoft requirements. If your PC hardware is not up to par, then make sure you update where necessary before continuing:

Microsoft Windows Requirements :

  • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  • 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
  • 16 GB available hard disk space (32-bit) or 20 GB (64-bit)

If your computer meets the minimum requirements above, then continue on…

Recommended Method to Repair the Problem: Contacting Customer Service for password reset:

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# by HowToSpeedUpC | 2016-09-23 17:29

Compact message dialogue box in Outlook Express pops up repeatedly

A few days ago, my av program (AVG) found 2 Trojan programs and deleted them.
Since then, the "To free up disk space, Outlook Express can compact messages" dialogue box pops up randomly, about every 20-30 seconds, whether OE is open or not, and whether IE
is open or not.
It doesn't matter if I cancel or okay the process.
I've tried the steps outlined in the self-support manual online, but when I tried to reload the .dll files (by hitting save>run), two of the files give me error messages-
regsvr32msjava.dll  says "specified module could not be found"
regsvr32mshtml.dll says the file "was loaded, but the DllRegisterServer entry point was not found"
 Does anyone know how to fix this? Thanks.

Anwsers to the Problem Compact message dialogue box in Outlook Express pops up repeatedly

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That is a very good article, but it does not address your issue.
It's usually Windows Search, but it could be something else.
The problem is with the registry counter that gives you the prompt after 100 closings of OE.
It is being increased quicker than it should be after installing SP3, even if you are not using OE. These are some of the possible causes.
IBM Rapid Access keyboard (driver) RAKDLL.DLL
Windows Desktop Search
Mailwasher
Nero plug-in(s)
Opening EML files while OE is closed will also contribute to the registry count.
Various anti-virus, anti-spyware and third party firewalls, especially if they were running when you installed SP3.
Archived thread discussing this issue in June 2008:
http://groups.google.com/group/microsoft.public.outlookexpress.general/browse_frm/thread/fcd35fbfa457fd6f
In the case of Windows Search, (the #1 offender), you have to tell it to stop indexing OE.
Windows Search.
Set Desktop Search Options:
http://www.microsoft.com/australia/windows/desktopsearch/search/options.mspx
In the Windows Control Panel | Indexing Options | Modify.
Clear the check box for Outlook Express.
In the case of Nero Scout, see Item 2.3 on page 8 here.
ftp://ftp6.nero.com/user_guides/nero8/scout/NeroScout_Enu.pdf
In the option to exclude selected file types from indexing, be sure to add these file types:
.eml, .dbx & .nws

Bruce Hagen
MS-MVP Oct.
1, 2004 ~ Sept.
30, 2010
Imperial Beach, CA

Open Action Center by clicking the Start button Picture of the Start button, clicking Control Panel, and then, under System and Security, clicking Review your computer's status.

Update and run your antivirus software. Windows doesn't come with antivirus software, but Action Center can often monitor the antivirus software that you or your computer manufacturer have installed.

Another Safe way to Fix the Problem: Compact message dialogue box in Outlook Express pops up repeatedly:

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1. Download SmartPCFixer . Install it on your system.  Click Scan, and it will perform a scan for your computer. The junk files will be shown in the scan result.

2. After the scan is finished, you can see the errors and problems need to be repaired. Click Fix All.

3. The Fixing part is finished, the speed of your computer will be much higher than before and the errors have been fixed.


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# by HowToSpeedUpC | 2016-09-19 17:26

Cannot open links in email messages

I need help here's the problem any email i received with links i cannot open i get this msg.......THE OPERATION HAS BEEN CANCELLED DUE TO RESTRICTIONS IN EFFECT  ON THIS COMPUTER.
CONTACT YOUR SYSTEM ADMISTRATOR

Anwsers to the Problem Cannot open links in email messages

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Are you using Outlook by any chance?
 
You receive an error message when you click a hyperlink in Outlook
http://support.microsoft.com/kb/310049
 
Microsoft Office Outlook Forum
http://answers.microsoft.com/en-us/office/forum/outlook?tab=all

If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.

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2. After the scan is done, you can see the errors and problems need to be fixed. Click Fix All.

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# by HowToSpeedUpC | 2016-09-14 11:42

Can't install Roxio Creator 2010 or Nero Multimedia suite 2010 in Windows 7

Just installed Windows 7 Ultimate 6.1.7600 build 7600 (clean install on new hdd) .
Bought two new programmes Roxio Creator 2010 and Nero Multimedia suite 2010.
Just totally unable to install either software at all.
Been in touch with Nero but no help whatso
ever.
I am the administrator of the pc and A/V etc turned off for new installs.  Any ideas would be most welcome.

Keys to the Problem Can't install Roxio Creator 2010 or Nero Multimedia suite 2010 in Windows 7

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Hello browserman7,
Both Roxio Creator 2010 and Nero Multimedia suite 2010 show to be compatible with Windows 7 for both 32-bit and 64-bit computers.

You might try and download the software to your hard drive and then right click on the .exe and select "Run as Administrator" to see if that will help.

Otherwise, please provide more details for us.
 
Thanks,

Marilyn
Microsoft Answers Support Engineer
Visit our
Microsoft Answers Feedback Forum and let us know what you think

Manually editing the Windows registry

Manually editing the Windows registry to remove invalid MACHINE_CHECK_EXCEPTION keys is not recommended unless you are PC service professional. Incorrectly editing your registry can stop your PC from functioning and create irreversible damage to your operating system. In fact, one misplaced comma can prevent your PC from booting entirely!


Caution: Unless you an advanced PC user, we DO NOT recommend editing the Windows registry manually. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. We do not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

To manually repair your Windows registry, first you need to create a backup by exporting a portion of the registry related to MACHINE_CHECK_EXCEPTION (eg. Windows Operating System):

  • Click the Start button.
  • Type "command" in the search box... DO NOT hit ENTER yet!
  • While holding CTRL-Shift on your keyboard, hit ENTER.
  • You will be prompted with a permission dialog box.
  • Click Yes.
  • A black box will open with a blinking cursor.
  • Type "regedit" and hit ENTER.
  • In the Registry Editor, select the Error 0x9C-related key (eg. Windows Operating System) you want to back up.
  • From the File menu, choose Export.
  • In the Save In list, select the folder where you want to save the Windows Operating System backup key.
  • In the File Name box, type a name for your backup file, such as "Windows Operating System Backup".
  • In the Export Range box, be sure that "Selected branch" is selected.
  • Click Save.
  • The file is then saved with a .reg file extension.
  • You now have a backup of your MACHINE_CHECK_EXCEPTION-related registry entry.

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2. After the scan is done, you can see the errors and problems which need to be fixed.

3. The Repair part is finished, the speed of your computer will be much higher than before and the errors have been removed. You can also use other functions in SmartPCFixer. Like dll downloading, junk file cleaning and print spooler error repair.


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# by HowToSpeedUpC | 2016-09-08 12:50

Can I just upgrade Word 2010 in the starter edition?

Can I just upgrade Word 2010 in the starter edition?  I don't need any higher version of the other Office applications.

Solutions to the Problem Can I just upgrade Word 2010 in the starter edition?

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To clarify, you have a new computer with Office 2010 Starter edition installed, and you also own a retail copy of an earlier version of Office that you have installed or can install on the machine.
You would like to upgrade your version of Word to 2010 but
don't need to upgrade the other Office applications.
Is that correct?
 
If so, I don't think you can do this from within Starter (which, as I understand it, offers an upgrade path for Office 2010).
You can certainly purchase and install a standalone version of Word 2010.
However, you will probably find that the price of Word
alone is not  much less than the price of some Office editions (such as the Home & Student Edition).
 
Even if you do decide to upgrade to Office 2010, I would not advise doing it via a download.
It is always safer to have physical discs in case a reinstall is needed at some time in the future.
Buy the "full retail package" from a store (online or bricks-and-mortar)
and buy peace of mind.
The price will likely be the same (possibly even less) than that offered for the download version and certainly less than the download plus the disc that is offered at additional cost.
 
Whatever method you use, be sure you keep the product key code in a safe place.
If it is sent to you via email, print out that email and file it.
If you buy the disc version, it will be on the packaging somewhere; be sure to save that.
 
When you have the product disc, you can install just those applications you want to use; if you prefer not to upgrade other Office applications from a previous version, you don't need to do so.
Do be aware, however, that:
Word 2010 cannot use Outlook Contacts as an address book (possibly even for email) unless you have Outlook 2010.
The Home & Student Edition does not include Outlook.

Check Windows System Requirements

This error can be due to some configuration requirements for you system. If your PC hardware is not up to par, then make sure you upgrade where necessary before continuing:

Microsoft Windows Requirements :

  • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  • 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
  • 16 GB available hard disk space (32-bit) or 20 GB (64-bit)

If your computer meets the minimum requirements above, then continue on…

Another Safe way to Fix the Problem: Can I just upgrade Word 2010 in the starter edition?:

How to Fix Can I just upgrade Word 2010 in the starter edition? with SmartPCFixer?

1. Click the button to download Error Fixer . Install it on your computer.  Open it, and it will scan your system. The errors will be shown in the scan result.

2. After the scan is finished, you can see the errors and problems which need to be fixed.

3. The Repair part is done, the speed of your computer will be much higher than before and the errors have been removed. You can also use other functions in this software. Like dll downloading, windows updating and print spooler error repair.


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# by HowToSpeedUpC | 2016-08-26 15:21